Some of these employees spent 15 to 20 percent of their time on this task. The current generation of such tools from Lotus, Microsoft, and WebEx work through a standard Web browser.
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Businesses can use this technology for psginas such as Internet conference calls using video, for Web sites that enable users to reach a live customer service representative by clicking a link on a Webor for unified messaging. Help mIRC is a popular Internet Relay Chat client used by individuals and organizations to communicate, share, play and work with each other on IRC networks around the world.
In addition to providing electronic messaging, e-mail software has capabilities for routing messages to multiple recipients, forwarding messages, and attaching text documents or multimedia files to messages. Another type of forum, LISTSERV, enables discussions to be conducted through predefined groups but uses e-mail mailing list servers instead of bulletin boards for linsa.
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In a process called tunneling, packets of data are encrypted and wrapped inside IP packets so that the data can travel securely through the Internet. Although there are up-front investments required for an IP phone system, VoIP can reduce communication and network management costs by 20 to 30 percent. Voice and e-mail can be combined into a single directory. A virtual private network VPN is a private network that has been configured within a public network to take advantage of the economies of scale and management facilities of large networks, including the Internet.
Web conferencing and collaboration software provides a virtual conference table where participants can view and modify documents and slides or linae their thoughts and comments using chat, audio, or video. Companies no longer have to maintain separate networks for each or provide support dhat and personnel for each different type of network. In addition to chta long-distance costs and eliminating monthly fees for private lines, an IP network provides a single infrastructure for running voice, data, and video applications.
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VPNs based on the Internet Protocol provide substantial savings over non-IP networks while providing more bandwidth, more flexible network des, lniea the ability to link more easily to remote and international offices. When the rings and someone answers, he talks to them on his speaker phone.
Calls that would ordinarily be transmitted over public telephone networks would travel over the corporate network based on the Internet Protocol or the public Internet. Until a few years ago, Allied Domecq had a mishmash of disparate communications systems that could not meet its needs. By adding this wrapper around a network message to hide its content, organizations can create a private connection that travels through the public Internet.
Setting up a conference call with standard phones often requires operator assistance. FIGURE How IP telephony works An IP phone call digitizes and breaks up a voice message into data packets that may travel along different routes before being reassembled at their final destination.
The system can be administered from a Webwhich Green can access anywhere he is working. Cumming also uses his computer to check voice mail, set up conference calls, and forward calls to his cell phone or home phone. Besides reducing long-distance fees, the VoIP network eliminated service and travel fees that telecommunications companies typically charge to add lines, create new extensions, or change the phone system.
As the technology matures, these performance problems are being resolved. The L. Some of these systems can provide voice-based instant messages so that a user can click a Talk button and have an online conversation with another person. Serving the Internet community for over two decades, mIRC has evolved into a powerful, reliable and fun piece of technology.
Teamware is similar to groupware, but features simpler Internet tools for building and managing work teams. The VPN provides the organization with the same capabilities at a much lower cost than owned or leased lines that can be used only by one organization. From then on, through e-mail, you will receive all messages sent by other subscribers concerning that topic.
Companies concerned with security are building proprietary instant messaging systems using tools such as Lotus Sametime. By adding a wrapper around a network message to hide its content, organizations can create a private connection that travels ljnea the public Internet. What management, organization, and technology issues would have to be addressed to convert from a conventional telephone system to one using VoIP? Construction company Swinerton Incorporated started using VoIP three years ago when it moved to new headquarters.
Although some organizations operate their own internal electronic mail systems, a great deal of e-mail today is sent through the Internet. A steel company goes through vhat changes daily, hiring, pagihas, and changing employee job positions and titles. IP telephony calls can be made and received with a desktop computer equipped with a microphone and speakers or with a VoIP-enabled telephone. Any group member can review the ideas of other group members at any time and add to them, or individuals can post a document for others to comment on or edit.
They merely picked up their phones and pafinas to a new desk.
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Chat groups are divided into channels, and each is ased its own topic of conversation. Many online retail businesses offer chat services on their Web sites to attract visitors, to encourage repeat purchases, and to improve customer service. The instant messaging system alerts the user whenever someone on his or her paignas list is online so that the user can initiate a chat session with other individuals. VoIP networks pose some additional oinea issues, which are described in Chapter Voice over IP VoIP technology uses the Internet Protocol IP to deliver voice information in digital form using packet switching, avoiding the tolls charged by local and long-distance telephone networks see Figure Many thousands of groups exist that discuss almost all conceivable topics.
These forms of electronic conferencing are growing in popularity because they reduce the need for face-to-face meetings, saving travel time and cost. Return to Top Groupware, Teamware, and Electronic Conferencing Groupware provides capabilities for supporting enterprise-wide communication and collaborative work.
The communications system has to mirror these changes.